poisson rouge - event organisers and team building
tragic 2 magic

 

CUSTOMER SERVICE

Customer service is a very big subject and not something that can be addressed in a simple afternoon or one day event. Poisson Rouge offer strategic consultancy in how to optimise customer satisfaction and deliver maximum customer service.

We use a methodology that we call "Tragic to Magic" or "T2M" for short. T2M is a powerful process for helping your company become more customer centric. It’s about moving from thinking about your customers to thinking like your customers.

The T2M methodology is based on significant research and work carried out over many years by a number of world leading organisations in the field of customer service. The beauty of the process lies in its simplicity, its ease of delivery and the ratio of low cost to measurable benefit .

It is a process owned and driven by your people - especially those at the proverbial "coal face" who know most about what works and what doesn't. It has a fabulous track record of success, is simple and is fun to deliver.

 

link to pdf If you would like to download an at-a-glance overview about this subject – click here