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CONFLICT MANAGEMENT

This Conflict Management training is a concise look at how to prepare for, manage and process conflict to create positive outcomes in business and in life.

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Focus Areas

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  • Understand what conflict is

  • Identify your conflict triggers

  • Understand the importance and role of Trust

  • Conflict styles

  • Attitude

  • The "OK' Corral

  • Dealing with Conflict

  • The role of emotional intelligence in conflict

  • Managing difficult conversations

  • The B.E.A.R model

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Available Formats

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  • This training is avialable in four formats:

  • Virtual via webinar (duration 2-3 hours)

  • Face to face (Half day / full day)

  • Blended combination of both virtual and face to face

  • "Workout" - This is a shorter 'toe dip' session in which we cover a few broad principals - duration 1 hour

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Who Should Participate? 

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Anyone who needs or wants to understand how to prepare for conflict, react to conflict, engage in conflict, avoid conflict and if required use positive conflict to create competitive advantage

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Participants Will 

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Understand how conflict is actually an important part of business life

Identify and understand warning signs that conflict is likely

Have a strategy for dealing with conflict

Understand personal triggers that cause conflict and personal responses to conflict

Understand other people's perspective on conflict (during conflict)

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