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This Conflict Management training is a concise look at how to prepare for, manage and process conflict to create positive outcomes in business and in life.

Focus Areas

  • Understand what conflict is

  • Identify your conflict triggers

  • Understand the importance and role of Trust

  • Conflict styles

  • Attitude

  • The "OK' Corral

  • Dealing with Conflict

  • The role of emotional intelligence in conflict

  • Managing difficult conversations

  • The B.E.A.R model

Available Formats

This training is avialable in four formats:

  • Virtual via webinar (duration 2-3 hours)

  • Face to face (Half day / full day)

  • Blended combination of both virtual and face to face

  • "Workout" - This is a shorter 'toe dip' session in which we cover a few broad principals - duration 1 hour

Who Should Participate? 

Anyone who needs or wants to understand how to prepare for conflict, react to conflict, engage in conflict, avoid conflict and if required use positive conflict to create competitive advantage

Participants Will

Understand how conflict is actually an important part of business life

Identify and understand warning signs that conflict is likely

Have a strategy for dealing with conflict

Understand personal triggers that cause conflict and personal responses to conflict

Understand other people's perspective on conflict (during conflict)


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