CONFLICT MANAGEMENT
This Conflict Management training is a concise look at how to prepare for, manage and process conflict to create positive outcomes in business and in life.
Focus Areas
Understand what conflict is
Identify your conflict triggers
Understand the importance and role of Trust
Conflict styles
Attitude
The "OK' Corral
Dealing with Conflict
The role of emotional intelligence in conflict
Managing difficult conversations
The B.E.A.R model
Available Formats
This training is avialable in four formats:
Virtual via webinar (duration 2-3 hours)
Face to face (Half day / full day)
Blended combination of both virtual and face to face
"Workout" - This is a shorter 'toe dip' session in which we cover a few broad principals - duration 1 hour
Who Should Participate?
Anyone who needs or wants to understand how to prepare for conflict, react to conflict, engage in conflict, avoid conflict and if required use positive conflict to create competitive advantage
Participants Will
Understand how conflict is actually an important part of business life
Identify and understand warning signs that conflict is likely
Have a strategy for dealing with conflict
Understand personal triggers that cause conflict and personal responses to conflict
Understand other people's perspective on conflict (during conflict)